Create user-centric products and experiences
Learn More

Who I Am

I frame and solve problems at the intersection of experience strategy, design, and technology


I’m a management consultant focused on Customer Experience (CX) & Digital Strategy based in New York. I work with a range of clients - from global Fortune 100 firms to local nonprofits - on creating user-centric products and services. I take a holistic approach to seamlessly integrate and address strategy, design, and technology to drive impactful, relevant, and sustainable solutions.

Industry experience includes: retail, hospitality, telecom, international public sector, education, media, financial services


  • Customer Experience Strategy
  • Human-Centered Design & Execution
  • UX Research & Design
  • Product Design & Management

Experience & Education

  • Manager, CX & Digital Strategy || PwC Advisory
  • Master's, Systems Engineering || University of Pennsylvania
  • BSE, Computer Science || University of Pennsylvania

What I Do

I meet clients wherever they are across the product lifecycle to frame and solve key customer questions


Who are our customers and what are their needs?

Key Activities

  • User Segmentation & Research
  • Problem Identification & Definition
  • Customer Journey & Empathy Maps


How do we design relevant experiences for our customers?

Key Activities

  • Experience Strategy & Design
  • Human-Centered Design
  • Usability Testing


How do I make the vision a reality and effectively scale?

Key Activities

  • Product Management
  • Rapid Prototyping
  • Sprint Planning & Agile Delivery


I am continuously piloting and launching new user-centric services

Guided Growth

Text-based service for daily goal tracking and progress reporting


Personal development framework leveraging design principles and methodologies


Available for collaboration, speaker requests, and coffee chats