Create user-centric products and experiences
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Who I Am

I frame and solve problems at the intersection of experience strategy, design, and technology

Overview

I’m a management consultant focused on Customer Experience (CX) & Digital Strategy based in New York. I work with a range of clients - from global Fortune 100 firms to local nonprofits - on creating user-centric products and services. I take a holistic approach to seamlessly integrate and address strategy, design, and technology to drive impactful, relevant, and sustainable solutions.

Industry experience includes: retail, hospitality, telecom, international public sector, education, media, financial services

Expertise

  • Customer Experience Strategy
  • Human-Centered Design & Execution
  • UX Research & Design
  • Product Design & Management

Experience & Education

  • Manager, CX & Digital Strategy || PwC Advisory
  • Master's, Systems Engineering || University of Pennsylvania
  • BSE, Computer Science || University of Pennsylvania

What I Do

I meet clients wherever they are across the product lifecycle to frame and solve key customer questions

Discover


Who are our customers and what are their needs?


Key Activities

  • User Segmentation & Research
  • Problem Identification & Definition
  • Customer Journey & Empathy Maps

Design


How do we design relevant experiences for our customers?


Key Activities

  • Experience Strategy & Design
  • Human-Centered Design
  • Usability Testing

Deliver


How do I make the vision a reality and effectively scale?


Key Activities

  • Product Management
  • Rapid Prototyping
  • Sprint Planning & Agile Delivery

Projects

I am continuously piloting and launching new user-centric services

Guided Growth

Text-based service for daily goal tracking and progress reporting

YouCenteredDesign

Personal development framework leveraging design principles and methodologies

Contact

Available for collaboration, speaker requests, and coffee chats